Frequently asked questions
GEWEL™ is a semi-cured gel nail sticker. It’s 60 % cured on the sheet and finishes curing under a UV light in just 60 seconds, giving you a glossy, salon-level finish at home.
For best results, stick GEWEL™ to your natural nail length—it helps them last 2 to 4 weeks. You can also apply them over nail tips if you want extra length.
Each pack is designed for one use, but if your nails are short you might get two uses from a sheet of 20. Some customers even use the larger sizes for pedicures.
First time might take 15 to 30 minutes. After a few tries, you'll be able to do it in under 10 minutes once you know which stickers fit your nails.
GEWEL™ can last at least two weeks—or longer—depending on how you handle them.
Yes, all our stickers are cruelty-free and vegan-free, so you can wear them confidently.
Yes, any UV lamp of at least 6W will work. Just cure for 60 seconds for full adhesion.
We recommend supervision for kids under 11. GEWEL™ isn’t for kids under 5—small parts and chewing risks. Plus, sizes range from 8 mm to 18 mm—so only use if they fit safely.
Yes—short nails are actually ideal. GEWEL™ sticks best to clean, dry nails of any size.
Yes, the stickers go up to 18 mm and can be stretched a bit to fit wider nails.
It’s possible that the confirmation email has gone to your spam or junk folder!
If you are still not able to locate the email, please contact us at hey@bymeandcrew.com.au with the Full Name the order was placed under.
Oh no! We're sorry to hear you have received an incorrect or faulty item!
Please email us at hey@bymeandcrew.com.au with your order number and to help resolve things quickly, we request you to include 2-3 clear photos of the item, so we can resolve this as soon as possible.
You can update your shipping address if the order hasn’t shipped yet. Email us (put ‘URGENT’ in the subject). If it’s already shipped, we’ll try to reroute it with the courier.
Yes! We can absolutely help you change your order, provided your order has not been shipped. Please email us as soon as possible and let us know how we could help you update your order.
Our warehouse teams always ship your order out within 1-2 business days. Shipping time will vary depending on your location. You may check shipping time by country below:
4.95 AUD (Free for order > 29.95 aud)
9.95 AUD (Free for order > 90 aud)
5.95 USD (Free for order > 20 USD)
5.95 USD (Free for order > 20 USD)
5.95 USD (Free for order > 20 aud)
You will received a shipping confirmation email once your order has been dispatched from our warehouse. if you have not heard anything after 3 business days since you placed your order, please reach out to us and we will help you look into it.
If your tracking number starts with ENV, your order was sent via letter mail. This method doesn't include tracking and is delivered directly to your mailbox, not your doorstep.
Most orders arrive within 3 to 7 business days. If it’s been longer, feel free to get in touch at hey@bymeandcrew.com.au and we’ll be happy to help.
You can update your shipping address if the order hasn’t shipped yet. Email us (put ‘URGENT’ in the subject). If it’s already shipped, we’ll try to reroute it with the courier.
Sometimes tracking shows delivered when it actually arrives the next day. If it’s still missing 3 business days later, reach out and we’ll investigate.
If your order comes back because of an address issue or failed delivery, you can either:
- Pay a reship fee* to resend, or
- Request a refund (minus that same shipping fee).
*Reship fees may vary depending on your location
We offer a 30-day return policy from the date of receipt. To be eligible:
- Items must be unworn, unused, and with their original tags and packaging. If you are unsure about the design, please do not open the packaging and contact us first, as we won't be able to provide a refund/exchange once the packaging is opened.
- Photos and proof of purchase (receipt or order confirmation) are required.
- Clearance/Run Out items are final sale and are not eligible for returns.
- Items damaged due to misuse, neglect, or abnormal use are not eligible for refund, exchange, or repair.
- If returning an item from a bundle, the original bundle pricing will no longer apply.
- Change-of-mind returns: a return label fee will apply.
Email hey@bymeandcrew.com.au with photos of the item and your receipt. We’ll send a return label (free for faulty or wrong items) plus instructions. Returns without prior approval won’t be accepted.
You can update your shipping address if the order hasn’t shipped yet. Email us (put ‘URGENT’ in the subject). If it’s already shipped, we’ll try to reroute it with the courier.
Once we see your return receipt photo, we will start processing immediately. If you don’t have the receipt, we wait until the item gets back to our warehouse.
You’ll get an email once we’ve processed your refund. Banks usually take 2–5 business days. If it’s longer than 5 days, contact your bank or card company.
Yes—GEWEL™ is available in select retail stores. See our store locator page to find one near you.
Absolutely. Just email order@bymeandcrew.com.au and our team will get back to you.
Our head office is in Melbourne, Australia.
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