QUESTIONS?

  • Product Questions 
  • Orders
  • Shipping
  • Return and Exchange
  • General Questions

What is Semi-cured Gel Nail? 

Imagine salon gel nails and nail stickers had a baby. This is it. Semi-cured is the latest technology in the nail industry.


They're salon gel nails but half the price, half the time and without the nail damage. Unbelievable. (But, it's real.)


Real liquid gel is semi-cured 60% onto the sticker sheet. They're flexible, stretchy and wearable material which fits to all nail shape and sizes! Under a UV lamp for 60 seconds, it becomes 100% cured.

Will it damage my nails?

Nope! Our products is 100% safe and it will not damage your lovely nails even after you removed it. 

How long will it takes to get my nails done?

Less than 10 Minutes! 


Imagine you need to get your nail done at a salon for a dinner, an event, wedding or a party but you have work, house chores or looking after your kids. Annoying isn't it? Is okay, we gotchu! 

You can get your nails done anywhere, anytime in less than 10 Minutes! 


It might takes slightly longer on your first try! But you will definitely able to get it done in less than 10 minutes on your 2nd or 3rd try!

How long will it last?

Everyone want their nails to last long, don't they? 

Don't worry! Our nails can last at least 2 weeks or more!

Are your products vegan free?

Yes! We love our furry friends, and we know you do too! All nail stickers are made with cruelty and vegan free. So you can have a peace of mind wearing it! :)

Do you offer customize design?

Yes! We do offer customize design as long as you met the MOQ. Email us at hey@bymeandcrew.com.au and we would love to chat more about it with you! 

How do you remove the nails?

It’s super easy to remove our gel nail stickers. We’ve made a quick video for you here

I didn't receive an order or shipping confirmation?

It’s possible that the confirmation email has gone to your spam or junk folder! If you are still not able to locate the email, please contact us at hey@bymeandcrew.com.au with the Full Name the order was placed under.

What should I do if I receive an incorrect or faulty item?

Oh no! We're sorry to hear you have received an incorrect or faulty item!


Please email us at hey@bymeandcrew.com.au with your order number and to help resolve things quickly, we request you to include 2-3 clear photos of the item, so we can resolve this as soon as possible.

Can I change my shipping address?

Yes! We can absolutely help change this for you, provided your order has not been shipped. If the order has not been shipped, please email us with with your new address with "URGENT" in the subject title. 


If your order has been shipped, don’t worry! We will work with you and the courier to have it redirect to the correct address.

Australia Shipping

Australia Post

Express

1-4 Business Days*

$9.95 AUD 

Free for orders over $120 AUD

Australia Post

Slow Flat Rate

2-10 Business Days*

Free order for over $15 AUD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date or ASAP, we recommend upgrading to Express Shipping.

United States Shipping

DHL Express

Express

4-10 Business Days*

$9 USD 

Free for orders over $10 USD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date or ASAP, we recommend upgrading to DHL Express Shipping.

United Kingdom Shipping

DHL Express

Express

3-10 Business Days*

£14 GBP

Free for orders over £54 GBP 

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date or ASAP, we recommend upgrading to DHL Express Shipping.

New Zealand Shipping

DHL Express

Express

2-7 Business Days*

$24.95 NZD 

Australia Post

Standard

7-14 Business Days*

$14.95 NZD

Free for orders over $79 NZD

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date or ASAP, we recommend upgrading to DHL Express Shipping.

Europe Shipping

DHL Express

Express

4-10 Business Days*

$16 EUR ($25 AUD)

Free for orders over $63 EUR ($100 AUD)

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date or ASAP, we recommend upgrading to DHL Express Shipping.

Canada Shipping

DHL Express

Express

4-10 Business Days*

$23 CAD 

Free for orders over $90 CAD 

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date or ASAP, we recommend upgrading to DHL Express Shipping.

Middle East Shipping

DHL Express

Express

4-10 Business Days*

$100 SAR 

Free for orders over $300 SAR

*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date or ASAP, we recommend upgrading to DHL Express Shipping.

What if my country isn't listed in the checkout?

We are still in midst of expanding our shipping areas. 

If your country is not listed please email us at hey@bymeandcrew.com.au for a shipping quote.

Dispatch Time

Orders will take 1-2 business days to dispatch from our warehouse and may take an additional 1-2 business days after a long weekend/holiday season. Our warehouse team will get your order dispatch as soon as possible. 

Custom Charges

Customers can be charged for buying & importing product into their country. By Me and Crew does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes.

Please note By Me and Crew does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.


Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.


We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Can I update my shipping address?

Yes! If your order has not been shipped, please send us the new shipping address details ASAP and we can change this over for you. Email us at hey@bymeandcrew.com.au to update your new shipping details.


If your order has already shipped. You can still redirect it via the Australia Post tracking link provided on your shipping confirmation email or for international order, you can update your new address via the DHL tracking link.


*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout. If the products is return to us and you wish to get it redeliver/refund, additional shipping cost may be charged. 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 


To start a return, you can contact us at hey@bymeandcrew.com.au. You will be asked to provide some photos of your item prior to sending it back to us so we can assess the condition. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Can I exchange my order for a different product?

Another design caught your eye? It happens! You can certainly return your nail sticker to us for an exchange to a new design, provided it is returned within 30 days.

Do I have to pay for returns?

If the product is faulty or incorrect, we are happy to organise a free returns label for you to return the item. We will send you a shipping label and you just have to drop it off your local post office. However, if there's a change of mind of the product or design, there will be a return label fee.

How long does it take for my return/exchange to be processed?

Once you dropped off the return items at the post office, please request a receipt from them and send through a photo of your receipt as a proof your return has been lodge. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

How long does it take for my refund to be processed?

You will receive an email once it has been handled on our end. From there, depending on your bank, it will take 2–5 business days to process into your account. If it takes longer than 5 business days, we advise getting in touch with your bank or credit card company.

Is there a retail shop I can visit?

Unfortunately we are exclusively based online only.

Where are you located?

Our By Me and Crew HQ and Customer Service team are located in Melbourne, Australia

Do you sell your stock wholesale?

Yes, we do! Just send us an email at hey@bymeandcrew.com.au and our lovely staffs will follow up with you.

Can't find what you are looking for? Or have some questions?